f.a.q

frequently asked questions

Want to know more?  Feel free to drop us a line at contact@illfashioned.co.nz and we will get back to you if you don’t find the answer below.

 

 

1. **What is ill fashioned?**
– ill fashioned  is streetwear clothing brand that combines comfort & style with high-quality materials to create unique apparel for everyday wear. to find out more about us check out the about us page.

2. **Where is ill fashioned based? **
– We are based in Auckland, New Zealand, but we ship our streetwear clothing worldwide.

3. **What makes ill fashioned different from other streetwear brands?**
– At ill fashioned, we focus on blending street culture with artistic expression, resulting in one-of-a-kind designs that stand out in the streetwear fashion scene.

4. **What materials do you use for your clothing? **
– We prioritize using premium materials to ensure comfort and durability in our clothing. We use As colour shirts and products as we like to support other kiwi companies and can always rely on having top quality products. Our products often feature a blend of high-quality cotton and other fabrics.

5. **Are your products ethically produced? **
– Yes, we are committed to ethical and sustainable practices. Our clothing is produced in factories that adhere to fair labor standards, and we strive to minimize our environmental footprint.

6. **How can I stay updated on new releases and promotions? **
– To stay in the loop, follow us on social media and subscribe to our newsletter. You’ll be the first to know about our latest drops and special offers.

7. **Do you offer international shipping? **
– Absolutely! We ship our streetwear clothing internationally to bring our style to customers around the world.

8. **What is your return/exchange policy? **
– We have a hassle-free return and exchange policy. If you’re not satisfied with your purchase, get in touch with us via email within 14 days from purchase. we can exchange sizes and give store credit. items must be unworn and with tags. sale items cannot be exchanged or returned.

9. **How do I care for my ill fashioned clothing? **
– To keep your streetwear looking fresh, follow the care instructions on the product label. Generally, cold washing inside out and air drying are recommended for our apparel.

10. **Can I find ill fashioned products in physical stores? **
– Currently, our products are exclusively available online through our website. We do occasionally collaborate with select retailers, so stay tuned for updates.

11. **Do you have a sizing guide? **
– Yes, we provide a sizing guide on each product page to help you find the perfect fit. If you have specific questions, feel free to contact our customer support.

12. **How can I contact customer support? **
– You can reach our customer support team by emailing contact@illfashioned.co.nz or filling out the contact form on our website. We’re here to assist you with any questions or concerns.

13. **Can I collaborate with ill fashioned? **
– We’re always open to creative collaborations. If you have a unique idea, please get in touch with us.

14. **How often do you release new collections? **
– We strive to bring you fresh styles regularly. Typically, we release new collections every few months.

15. **What payment methods do you accept? **
– We accept a variety of payment methods, including major credit cards, PayPal, After Pay and other secure online payment options.

16. **Do you offer gift cards? **
– Yes, we offer gift cards that make perfect presents. You can purchase them on our website.

17. **What’s your shipping time frame? **
– Our shipping time varies by location. You can find estimated delivery times and shipping options during checkout.

18. **Can I track my order? **
– Yes, you can track your order using the tracking number provided in your shipping confirmation email.

19. **Do you offer wholesale or bulk purchasing options? **
– Yes, we offer wholesale and bulk purchasing for businesses and retailers. Contact us at contact@illfashioned.co.nz with the subject line wholesale for more information.

20. **Are your designs limited edition? **
– Some of our designs are limited edition, so once they’re gone, they may not return. Keep an eye out for our exclusive drops. Most of our designs will drop in black, white, yellow, red and blue.

21. **Can I submit my streetwear design ideas to ill fashioned? **
– We love hearing from creative minds! Feel free to submit your design ideas through our contact us page. All submitted designs will be assessed and if we want to use them, we will contact you directly before going ahead. if your design features on our clothing you will be credited for your work with your preferred social media handle or by name.

22. **What is your brand’s mission or ethos? **
– ill fashioned is dedicated to promoting self-expression and individuality through streetwear fashion. Our mission is to inspire confidence and style in every wearer. See our about us page for our core values and company mission.

23. **Are your products unisex? **
– Many of our products are designed to be unisex, offering versatile options for all genders. Check our product descriptions for specific details.

24. **How can I stay engaged with the ill fashioned community? **
– Join our community on social media by using our official hashtag #illfashioned. Share your streetwear looks and connect with fellow fans of IF.

25. **Do you offer exclusive discounts for loyal customers? **
– Yes, we have a loyalty program that rewards our dedicated customers with exclusive discounts and special offers. Just sign up to receive promotions and discount codes via email.

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non-sale items can be exchanged within 14 days of purchase.

ill fashioned streetwear. Stressed, depressed but well dressed.

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