**Shipping Policy**

*Last Updated: 12/09/23*

**Shipping Locations**

We currently offer shipping New Zealand and worldwide.

**Processing Time**

Orders are typically processed within 1-2 business days. During high-demand periods, processing may take slightly longer, but we always strive to get your order to you as quickly as possible.

**Shipping Methods**

We offer the following shipping methods within New Zealand:

1. **Standard Shipping:** Delivered within 3-5 business days.
2. **Express Shipping:** Delivered within 1-2 business days.

Please note that shipping times are estimates and may vary based on your location and courier service.

**Shipping Fees**

Shipping fees are calculated based on the selected shipping method and the weight of your order. Shipping costs will be displayed at checkout for your convenience.

**Order Tracking**

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery of your order.

**Lost or Stolen Packages**

If your package is lost or stolen after being marked as delivered by the courier, please contact us immediately, and we will work with the courier to resolve the issue.

**Return Policy**

*Last Updated: 12/09/23*

**Returns**

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days from the date of delivery.

**Eligibility for Returns**

To be eligible for a return, the item must be in its original condition, unworn, and with all tags and labels attached.

**Return Process**

To initiate a return, please follow these steps:

1. Contact our customer support team at contact@illfashioned.co.nz with your order number and the reason for the return.
2. Our team will provide you with a return authorization and instructions for returning the item.

**Return Shipping**

Customers are responsible for the cost of return shipping, except in cases of damaged or defective items. We recommend using a trackable shipping service to ensure the safe return of your item.

**Refunds**

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

**Exchanges**

If you order the wrong size and we have the correct one in stock, this can be sent back and exchanged providing the item has not been worn and retains all original packaging and tags. Customers are responsible for the cost of return shipping, except in cases of damaged or defective items. Once we receive and inspect item we will post out the exchange requested.

**Contact Information**

If you have any questions or need further assistance regarding our shipping and return policy, please contact our customer support team at contact@illfashioned.co.nz.